How it works & common questions

Start by reviewing the trial-pack options from £100. The Shop separates trial packs, precision pens, refills and vials so you can find the relevant programme stage and review exactly what is included before ordering.

Tracked 24 delivery is included at no extra charge. Orders placed before 12pm Monday to Friday are normally dispatched the same working day; later orders are normally dispatched the next working day.

You can select the required quantity on the relevant product page. Where clarification is needed, we will follow up by email before fulfilment.

Because of the nature of the products, change-of-mind returns may not be accepted once items are opened or no longer suitable for resale. Faulty, damaged, incorrect or not-as-described goods can be replaced or refunded. See Delivery, returns and privacy for full details.